1World Fashion operates as an online marketplace connecting customers with independent designers and sellers. The following policy outlines the conditions under which returns, exchanges, and refunds may be considered.
1. Eligibility for Returns
Returns are only accepted in cases where an item is damaged or defective upon delivery.
To be eligible:
The issue must be reported within 48 hours of receiving the shipment
The customer must provide a valid Order ID or Invoice
Claims submitted after 48 hours may not be accepted
All claims are subject to review and approval by our Quality Assurance team.
2. Condition of Returned Items
Returned items must meet all of the following conditions:
Unworn and unused
Unwashed
Free from odors, stains, alterations, or damage
Returned in original condition and packaging
If an item is received in a condition that differs from what was reported or shows signs of wear or use, the return request will be rejected, and the item will be shipped back to the customer at their expense.
3. Quality Review & Approval
All products undergo quality inspection prior to shipment.
Upon return:
Items are inspected for reported defects
If the issue was not disclosed at the time of claim submission or is deemed acceptable for normal use, the return may be denied
1World Fashion reserves the right to approve or refuse any return or exchange at its sole discretion
4. Return Shipping
Customers are responsible for all return shipping costs
Return shipping fees are non-refundable
Our team will provide a return shipping label where applicable
Items returned without prior approval may not be accepted
5. Refunds & Exchanges
Approved refund or exchange requests are processed within 7 business days of receiving the returned item
Refunds are issued using the original payment method
Shipping charges paid at checkout are non-refundable
Shipping protection fees are non-refundable
Once approved, refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider.
6. Non-Refundable Items
The following are non-refundable:
Items without reported damage or defect
Items reported after the 48-hour window
Worn, washed, or altered items
Shipping fees and shipping protection charges
Items returned without authorization
7. Notification & Communication
Customers will be notified via email:
Once the return is received
After inspection is completed
Whether the refund or exchange has been approved or denied
8. Limitation of Liability
1World Fashion acts solely as a marketplace platform and is not the manufacturer of listed products. Liability is limited to the amount paid for the approved returned item, in accordance with applicable law.
9. Contact Information
For return or refund inquiries, please contact: cs@1wfashion.com Include your Order ID and a clear description of the issue for faster resolution.
