Explore our most frequently asked questions to get quick help with ordering, shipping, payments, and more. If you need further assistance, our support team is always here to help!
What makes 1World Fashion different from other marketplaces?
1World Fashion is a curated online marketplace specializing in South Asian and Middle Eastern fashion for customers in North America. We connect independent designers and artisans with consumers across the USA and Canada through a centralized digital platform.
Who owns and operates 1World Fashion?
1World Fashion is owned and operated by 1World Marketplace LLC, a company incorporated in the United States, with operational presence in both the USA and Canada.
Can I order from multiple designers in a single purchase?
Yes. Customers may place orders containing items from multiple designers.
Please note:
Items marked “Ready to Ship (USA)” are fulfilled from our U.S. warehouse and typically ship together.
Items shipped from international locations may be fulfilled separately and may arrive in multiple packages.
Shipping fees, customs duties, and delivery timelines may vary by origin.
Do you offer free delivery?
A minimum $2 delivery is available only for items shipped from within the United States, clearly labeled under the Ready to Ship category.
For international shipments:
Shipping charges apply and are calculated at checkout
Multiple designer orders may incur multiple shipping fees
Shipping rates may change without prior notice.
What payment methods are accepted?
We accept the following payment methods:
Visa & Visa Debit
MasterCard
American Express
PayPal
All payments are processed securely through encrypted payment gateways.
How do I choose the correct size?
Each product listing includes a size chart provided by the designer.
Sizing guidance:
Measurements are approximate
Variations may occur due to handcrafted nature of products
If between sizes, selecting the larger size is recommended
1World Fashion is not responsible for fit issues arising from incorrect size selection.
When will my order be shipped and delivered?
Orders are typically dispatched within 1 business day after confirmation
Orders placed on weekends or public holidays are processed the next business day
Estimated delivery timelines:
USA fulfillment: Typically 2–5 business days
International fulfillment: Typically 5–11 business days
Delivery timelines are estimates and not guaranteed.
How can I track my order?
If your order is shipped via a tracked service, tracking details will be emailed once dispatched.
If tracking information is unavailable or delivery exceeds estimated timelines, please contact customer support with your order number.
Can I change or cancel my order after placing it?
Due to rapid order processing, modifications are not guaranteed.
Requests for changes must be submitted within 2 hours of order placement.
Approval is subject to fulfillment status and cannot be guaranteed.
What is your return and exchange policy?
1World Fashion operates as a marketplace with multiple independent suppliers.
Returns or exchanges are subject to individual product eligibility
Items with verified quality issues may qualify for return or replacement
All return requests must be initiated through customer support with a valid order ID
Please refer to the Return & Exchange Policy page for full terms and conditions.
What should I do if my item is damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect item, please notify customer support promptly with:
Order number
Description of the issue
Supporting photographs (if applicable)
Resolution options may include replacement, store credit, or refund, subject to review.
Will I be required to pay customs duties or tariffs?
Ready-to-Ship (USA) items: No customs duty or tariffs apply
International shipments: Customers are responsible for all customs duties, tariffs, or import fees assessed by local authorities
If customs charges are refused:
Returned packages may be refunded minus shipping and return costs
Packages destroyed or abandoned by the courier are not eligible for refunds
Limitation of Responsibility
1World Fashion facilitates transactions between buyers and sellers and is not the manufacturer of listed products. Liability is limited to the maximum extent permitted by applicable law.
